Faulty Goods
At Curiosity Interiors we work hard to ensure that all our items are delivered in the safest possible way and that they arrive to you in perfect condition. In the event that your item has arrived damaged, please email us within 48 hours of receipt at We will then contact you to discuss a repair, replacement or refund. We cannot accept responsibility of damages after 48 hours. If any of the packaging is damaged the item is to be refused by the customer and not to be signed for. We will refund postage on faulty items.
Photographic evidence of the damage will be required.
We hope you will be happy with your purchase from Curiosity Interiors, if for any reason you wish to return an item we ask that you contact us to confirm your intention and return the item within 14 days of receipt. The item must be returned in original condition and packaging or it will not be accepted under our returns policy. Please ensure that the items are securely packaged to prevent any damage on return. The goods will remain your responsibility until returned. If the returned goods are damaged at all on receipt through transit, it will be down to you to claim from the courier service you used. On receipt we will inspect the item and process refunds within 14 days of receiving the goods . If returning an item that has been sent on free delivery terms, the normal costs of delivery will be deducted from the amount refunded.  All costs of returning the goods are the responsibility of the customer.
Mattress and Bed Linen – once the packaging has been opened, for reasons of hygiene, we are unable to refund or exchange.
In the case of a Custom Made Order ( orders made for you, either in size, colour and/or fabric) you will not have the right to cancel the order once it has been placed. If you do wish to cancel all or part of a Custom Made Order at any time after the order has been placed then you will remain liable to pay for the goods in full.
These products are produced specifically for you. If you have any questions or concerns relating to this then please call or email us before placing any orders.
How to Return Goods -
When returning goods we suggest you use a service that is trackable and insured to protect yourself in case of loss or damage. The customer is responsible for the postage on non-faulty or unwanted items. The item will be checked over by our staff, refunds will be issued within 14 days of receiving the goods.
All returns must be sent to: Curiosity Interiors, 37-39 King Street, Alfreton, Derbyshire, DE55 7BY