Returns Policy

Returning & reporting faulty goods

At Curiosity Interiors we work hard to ensure that all our items are delivered in the safest possible way and that they arrive to you in perfect condition. In the event that your item has arrived damaged, please email us within 48 hours of receipt at contactus@curiosityinteriors.co.uk. We will then contact you to discuss a replacement or refund. We cannot accept responsibility of damages after 48 hours. If any of the packaging is damaged the item is to be refused by the customer and not to be signed for. Curiosity Interiors will refund postage on faulty items.

Photographic evidence of the damage will be required.

Returning unwanted goods

We hope you will be happy with your purchase from Curiosity Interiors, if for any reason you wish to return an item we ask that you contact us to confirm your intention and return the item within 7 days of receipt. The item must be returned in original condition and packaging or it will not be accepted under our returns policy.

Please ensure that the items are securely packaged to prevent any damage on return. The goods will remain the buyers responsibility until returned. If the returned goods are damaged at all on receipt through transit, it will be down to the sender to claim from the courier service they used. On receipt we will inspect the item and process refunds within 30 days. If returning an item that has been sent on free delivery terms, the normal costs of delivery will be deducted from the amount refunded.

How to Return Goods

When making returns we suggest you use a postage service that is trackable and insured to protect yourself in case of loss or damage. The customer is responsible for the postage on non-faulty or unwanted items. The item will need to be checked over by our staff before any refunds can be issued.

All returns must be sent to: Curiosity Interiors, 37-39 King Street, Alfreton, Derbyshire, DE55 7BY