; Terms & Conditions | Curiosity Interiors | Derbyshire UK

Terms & Conditions

Online Terms & Conditions


About Us

Welcome to Curiosity Interiors' website. Curiosity Interiors Ltd is the seller, a company registered in England. Company number 6290758. Registered address Curiosity Interiors, 37-39 King Street, Alfreton, Derbyshire, DE55 7BY. VAT registration number 353 420 481.

Pricing

Prices include VAT at the current rate and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT.
All gift vouchers expire after 12 months from purchase or issue. We do not offer a cash alternative for gift vouchers. Should refunds be necessary then these are issued back to you in the form of a voucher.

Product Information

Whilst we try to show clear pictures and true colour images, computer browsers may show colours differently. Please bear this in mind when ordering. Some items are handmade or hand finished and there may be a slight variation to that shown. All materials are sold subject to natural variations in colour, markings and texture. The wood used in your furniture will have individual characteristics that can lead to minor shrinkage, swelling, hair line cracks and minor movements are all possible as the piece settles into its environment. This can be due to changes in temperature and humidity. Non of this will affect the furniture’s durability. Dimensions specified on the Website are approximate only and may vary.

Returning faulty goods

We work hard to ensure that all our goods are delivered to you in perfect condition. In the event that your item has arrived damaged, please email contactus@curiosityinteriors.co.uk within 48 hours of receipt to report the damage. Returns must be made within 14 days of receipt. Photographic evidence of the damage will be required. We will then contact you to discuss a replacement or refund option. We cannot accept responsibility of damages after 48 hours. If any of the packaging is damaged the goods are to be refused by the customer and not to be signed for. Curiosity Interiors will refund postage on faulty items.

Returning unwanted goods

If for any reason you wish to return an unwanted item, we ask that you contact us to confirm your intention and return the item within 14 days of receipt. The item must be returned in its' original condition and packaging, or it will not be accepted under our returns policy. The goods will remain the buyers' responsibility until returned. If the returned goods are damaged through transit, it is the senders' responsibility to claim from the courier used. On receipt we will inspect the item and process refunds within 14 days. The customer is responsible for the postage on non-faulty or unwanted items. If returning and item that has been sent on free delivery terms, the normal costs of delivery will be deducted from the amount refunded.

Once the packaging on mattresses or bed linens have been opened, for hygiene, we are unable to refund or exchange.

In the case of a custom made order (orders made for you, either in size, colour and/or fabric) you will not have the right to cancel once the order has been placed. If you do wish to cancel a full or partial custom made order, at any time after the order has been placed, you will remain liable to pay for the goods in full.

 

See our returns page on how to return goods.

 


Delivery by Curiosity Interiors 

Please be certain your purchase will fit into the required space to avoid disappointment before you buy. Dimensions specified on our website are approximate only. You should measure any door-ways, corridors or staircases that the product will have to pass through, including space for manoeuvring and turning.

If we are assembling items such as wardrobes etc. in your home we cannot be held responsible for household damages that may occur. We ask that you provide appropriate protection to any surfaces you wish to protect, and provide ample room for assembly. 

Deliveries made by us at Curiosity Interiors will be made to the address specified when placing your order. When your order is ready for dispatch, a member of staff will contact you to agree a delivery date. Please note customers shall be re-charged for a second delivery if they are not home on the agreed pre-arranged delivery date. 

You may alternatively choose, when ordering, to collect your order from our store Curiosity Interiors, 37-39 King Street, Alfreton, Derbyshire, DE55 7BY. These options are available at the time of order and therefore please select either 'delivery' or 'customer collection'.

We aim to fulfil your order by the approximate delivery date provided, unless, there are circumstances beyond our control which prevent us from doing so. In the event of our products being delayed, we shall contact you. No compensation will be offered for late deliveries in any event. 

Delivery by courier 

Please be certain your purchase will fit into the required space to avoid disappointment before you buy. Dimensions specified on our website are approximate only. You should measure any door-ways, corridors or staircases that the product will have to pass through, including space for manoeuvring and turnings. 

We use couriers DPD, APC and MyHermes for small goods delivery. Couriers will attempt to deliver three times. If delivery is unsuccessful, the goods will be returned to us. In this case we re-charge the amount paid for delivery to cover the cost of re-sending your order. An adult must be available at the delivery address to provide a signature and acknowledge their receipt in a safe and satisfactory condition.

We aim to fulfil your order by the approximate delivery date provided, unless, there are circumstances beyond our control which prevent us from doing so. Where we are unable to supply goods within our advertised time-scale, we will contact you. If delivery is not possible within the specified time we will not be obliged to offer any compensation for disappointment suffered.

No compensation will be offered for late deliveries in any event. Our delivery time-scales stated on the website are approximate only. Due to the vast amount of products we have on our website and the fast turnover, it is impossible to always maintain stock level information.

We deliver to the whole of the UK mainland. We also deliver to the remote areas of the UK including the Scottish Highlands, Scottish Isles, Ireland, The Isle Of Man and The Isle Of Wight. Delivery charges to remote areas may incur a surcharge, which is calculated by the size and weight of your order. We also deliver worldwide. Please contact us for a quote.

Intellectual Property and right to use

All rights, including copyright, in/on this website are owned and/or licensed to Curiosity Interiors. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of Liability

The information contained in this website is for general information purposes only. Every effort is made to ensure that all the information provided by Curiosity Interiors is up to date and correct, including ensuring that prices quoted are correct at the time of publishing and that all products have been fairly described. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Curiosity Interiors shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Every effort is also made to keep the website up and running smoothly. However, Curiosity Interiors takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Privacy Policy

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.
Information we hold:
If you have shopped with us we will hold your name, address, telephone number and email address. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.
If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.
We will not disclose or pass on your details to any third party. We will use your email address to contact you to advise of any promotional offers or new product ranges. If you do not wish to be contacted please contact our office by email contactus@curiosityinteriors.co.uk and we will remove you from our mailing list. We will never sell your details to a third party.