Terms & Conditions

Online Terms & Conditions
About Us
Welcome to Curiosity Interiors website. Curiosity Interiors Ltd is the seller, a company registered in England. Company number 6290758. Registered address: Curiosity Interiors, 37-39 King Street, Alfreton, Derbyshire, DE55 7BY. VAT registration number 353 420 481.

Pricing
Prices include VAT at the current rate and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT.
All Gift Vouchers expire after 12 months from purchase or issue. We do not offer a cash alternative for gift vouchers. Should refunds be necessary then these are issued back to you in the form of a voucher.

Product Information
Whilst  we  try to show clear pictures and true colour images, computer browsers may show colours differently.  Please bear this in mind when ordering. Some items are handmade or hand finished and there may be a slight variation to that shown. All materials are sold subject to natural variations in colour, markings and texture.  The wood used in your furniture will have individual characteristics that can lead to minor shrinkage, swelling, hair line cracks and minor movements are all possible as the piece settles into its environment. This can be due to changes in temperature and humidity. Non of this will affect the furniture’s durability.  Dimensions specified on the Website are approximate only and may vary.

Faulty Goods
At Curiosity Interiors we work hard to ensure that all our items are delivered in the safest possible way and that they arrive to you in perfect condition. In the event that your item has arrived damaged, please email us within 48 hours of receipt at contactus@curiosityinteriors.co.uk. We will then contact you to discuss a repair, replacement or refund. We cannot accept responsibility of damages after 48 hours. If any of the packaging is damaged the item is to be refused by the customer and not to be signed for. We will refund postage on faulty items.
Photographic evidence of the damage will be required.
 
Returns
We hope you will be happy with your purchase from Curiosity Interiors, if for any reason you wish to return an item we ask that you contact us to confirm your intention and return the item within 14 days of receipt. The item must be returned in original condition and packaging or it will not be accepted under our returns policy. Please ensure that the items are securely packaged to prevent any damage on return. The goods will remain your responsibility until returned. If the returned goods are damaged at all on receipt through transit, it will be down to you to claim from the courier service you used. On receipt we will inspect the item and process refunds within 14 days of receiving the goods . If returning an item that has been sent on free delivery terms, the normal costs of delivery will be deducted from the amount refunded.  All costs of returning the goods are the responsibility of the customer.
Mattress and Bed Linen – once the packaging has been opened, for reasons of hygiene, we are unable to refund or exchange.
In the case of a Custom Made Order ( orders made for you, either in size, colour and/or fabric) you will not have the right to cancel the order once it has been placed. If you do wish to cancel all or part of a Custom Made Order at any time after the order has been placed then you will remain liable to pay for the goods in full.
These products are produced specifically for you. If you have any questions or concerns relating to this then please call or email us before placing any orders.
How to Return Goods -
When returning goods we suggest you use a service that is trackable and insured to protect yourself in case of loss or damage. The customer is responsible for the postage on non-faulty or unwanted items. The item will be checked over by our staff, refunds will be issued within 14 days of receiving the goods.
All returns must be sent to: Curiosity Interiors, 37-39 King Street, Alfreton, Derbyshire, DE55 7BY

Delivery
Deliveries made by us at Curiosity Interiors will be made to the address specified when placing your order. You may alternatively choose, when ordering, to collect your product from our store Curiosity Interiors, 37-39 King Street, Alfreton, Derbyshire, DE55 7BY. These options are available at the time of order and therefore please select either "delivery" or "customer collection".
We use a variety of delivery methods depending on the size of the product you order.
We aim to fulfil your order by the approximate delivery date provided unless there are circumstances beyond our control which prevent us from doing so. In the event of our products being held up we shall contact you to let you know if we are having problems getting an item to you by the specified delivery date. No compensation will be offered for late deliveries in any event.
Please be certain your purchase will fit into the required space to avoid disappointment before you buy. You should check the dimensions of the space within which the product will be placed and allow for the fact that the dimensions specified on the website are approximate only and may vary. You should also measure any door ways, corridors or staircases the product will have to pass through, including space for manoeuvring and turning.
When we are assembling large items such as wardrobes etc. in your home we cannot be held responsible for household damages that may occur. We ask that you provide appropriate protection to any surfaces you wish to protect, and provide ample room for assembly.
Please also note customers shall be re-charged for a second delivery if they are not home on the agreed pre-arranged delivery day.
An adult must be available at the delivery address to carefully check the Products and sign and acknowledge their receipt in a safe and satisfactory condition. Any defect must be reported to us within 48 hours of receipt by email on contactus@curiosityinteriors.co.uk. If any of the packaging is damaged the item is to be refused and not to be signed for.
Our deliveries are scheduled in with you so you will know when your products will be arriving. If there is any possibility of items being returned at a later date you must ensure all packaging is kept as per our terms and conditions. We cannot accept any returns if items are not in their original packaging.
Smaller items will be sent via courier and will need to be signed for.
For delivery outside the UK and remote UK areas please contact us for a delivery quote.
We deliver to the whole of the mainland UK. We also deliver to the more remote areas including the Scottish Highlands, Scottish Isles, Ireland, The Isle of Man, and The Isle of Wight but there a surcharge for this which is calculated on the size and weight of your order. We also deliver worldwide. Please contact us for a price.
Our delivery time-scales stated on the website are approximate. Due to the vast amount of products we have on our website and the fast turnover it is impossible to always maintain the stock level information.
Where we are unable to supply items within our advertised time-scale, we will contact you within 48 hours and you will have the option of a full refund and cancellation of the order. If delivery is not possible within the specified time we will not be obliged to offer any compensation for disappointment suffered.

Intellectual Property and right to use
All rights, including copyright, in/on this website are owned and/or licensed to Curiosity Interiors. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of Liability
The information contained in this website is for general information purposes only. Every effort is made to ensure that all the information provided by Curiosity Interiors is up to date and correct, including ensuring that prices quoted are correct at the time of publishing and that all products have been fairly described. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Curiosity Interiors shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Every effort is also made to keep the website up and running smoothly. However, Curiosity Interiors takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Privacy Policy
Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.
Information we hold:
If you have shopped with us we will hold your name, address, telephone number and email address. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.
If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.
We will not disclose or pass on your details to any third party. We will use your email address to contact you to advise of any promotional offers or new product ranges. If you do not wish to be contacted please contact our office by email contactus@curiosityinteriors.co.uk and we will remove you from our mailing list. We will never sell your details to a third party.